Field Service

Acumatica’s Field Service solution monitors every step of the service workflow to ensure high-quality execution and maximize customer satisfaction. Key features include service order creation, work order dispatching, corporate maintenance contracts, warranty tracking, route planning, technician skill management, asset uptime monitoring, and service appointment scheduling. Technicians receive assignments through a mobile app, capture before-and-after photos on-site, and collect customer signatures on mobile devices. With tight integration into Financials, Purchasing & Inventory, Project Accounting, and CRM, Acumatica’s field service module is an excellent choice for service organizations pursuing digital transformation.

Features

Workforce Dispatch Optimization

Leveraging employees’ schedules, competencies, credentials, and geographic location enables quicker assignment of qualified technicians to service calls, boosting resource utilization and productivity.

Real-time collaboration

Technicians can use a mobile app to update repair details in real time, ensuring all stakeholders instantly see the current service status. Associated documents, images, and any schedule changes are accessible at a glance.

360° service view

Real-time, configurable dashboards let businesses easily track each service instance and analyze its efficiency.